Frequently Asked Questions
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Go to Sign up and choose Patient or Specialist. Complete the form and submit. You’ll be signed in immediately after successful registration.
Use “Forgot your password?” on the login page. We’ll email you a secure link to reset your password.
After signing in, open your profile from the top-right menu. Update your details and save.
Go to Specialists, choose a specialist, pick a time slot, and confirm the booking.
Yes. Open My Appointments, select the appointment, and choose Reschedule or Cancel. Cancellation policies may apply.
Yes. Use Home Care Booking to schedule a visit to your location and specify the service type.
We accept major cards and mobile money where available. Details are shown at checkout.
After payment, a receipt is emailed to you. You can also download invoices from Billing in your dashboard.
Open Clinical Trials and review each trial’s eligibility criteria. If eligible, you can express interest and we’ll contact you.
Participation is guided by a specialist and ethics board. We ensure safety and coordination with your ongoing care.
We use encryption in transit and at rest, strict access controls, and regular reviews to protect your data.
Yes. Contact Support to request account deletion. We’ll guide you through verification and retention obligations where applicable.