Privacy Policy

1. Data We Collect

We may collect personal data such as your name, email address, phone number, account details, and usage data. When relevant to service delivery, we also process healthcare-related information you provide directly through the platform.

• Identity and contact information
• Device, browser, and usage analytics
• Service interaction records (appointments, messages, requests)

2. How We Use Data

We use data to operate and improve the system, manage user accounts, process bookings, communicate service updates, and maintain security and compliance obligations.

• Deliver home care and specialist coordination services
• Authenticate accounts and prevent misuse
• Analyze service performance and improve user experience

3. Cookies & Tracking

We use session and persistent cookies, along with similar technologies, to keep users signed in, remember preferences, and analyze platform usage. You can manage cookie preferences through your browser settings.

4. Information Sharing

We may share data with service providers, affiliates, and legal authorities where necessary for service delivery, compliance, or legitimate business operations.

• With trusted technical and operational partners
• For legal compliance, safety, and fraud prevention
• During business transitions such as merger or acquisition

5. Retention & International Transfers

We retain personal data only as long as needed for lawful purposes, contractual obligations, and dispute resolution. Data may be processed outside your jurisdiction with safeguards appropriate to applicable privacy laws.

6. Security

We apply technical and organizational safeguards to protect your data, including encryption, access controls, and monitoring. No internet-based system can guarantee absolute security.

7. Children’s Privacy

Our services are not directed to children under 13 without guardian involvement. If we discover unauthorized child data collection, we will take appropriate steps to remove it.

8. Policy Updates

We may revise this policy periodically. Material changes are communicated via platform notice or direct communication where required by law. Continued use after updates indicates acceptance of the revised policy.